Digital Islands Marketing Services privacy policy

Effective date: January 8, 2026

At Digital Islands Marketing Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, use our services, or communicate with us.

We handle personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We may collect the following types of personal information:

Contact information
Your name, business name, email address and phone number.

Technical information
IP address, device type, browser details and basic usage data collected through cookies and similar technologies.

Usage information
How you interact with our website, booking tools, portals, forms and communications.

Billing and transaction information
Details needed to manage subscriptions, invoices or payments. Payment details are handled securely by third-party providers and are not stored directly by us.

Communication records
Emails, phone calls, text messages and consent records linked to your interaction with us.

2. Mobile messaging terms and consent

If you provide your mobile number to Digital Islands Marketing Services, you agree to receive text messages relating to your enquiry, account or services.

Messages may include:

Appointment confirmations and reminders

Service updates and operational messages

Support and follow-up communications you have requested

Messaging details

Message frequency varies depending on your activity

Message and data charges may apply according to your network provider

You can opt out at any time by replying STOP

You can request help by replying HELP

Supported UK networks include O2, Vodafone, EE, Three, Virgin Media, BT and others

Receiving messages is not a condition of purchase

How we protect mobile numbers

We do not sell or rent phone numbers

Numbers are shared only with trusted providers needed to deliver messages

Access to numbers is restricted

Numbers are removed when you opt out or request deletion

Message handling

Messages are sent using secure systems

Message records may be kept for up to 12 months for compliance and service quality

3. How we use your information

We use personal data only where we have a lawful reason to do so.

This includes:

delivering our services

responding to enquiries and support requests

sending authorised emails, calls or text messages

improving our website and systems

managing billing and subscriptions

meeting legal and regulatory requirements

4. Information sharing and disclosure

We do not share personal data for third-party marketing purposes.

Mobile numbers, message content and consent records are never sold or shared for promotional use.

We may share information with:

service providers who help us run our systems and communications

professional advisers where required

regulators or law enforcement where legally necessary

Text messaging opt-in data and consent records are excluded from third-party sharing.

5. Data security

We use appropriate technical and organisational measures to protect personal information.

These include:

secure systems and access controls

encrypted data where appropriate

staff training on data protection

regular system reviews

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to reduce risk.

6. Cookies and tracking technologies

We use cookies to:

make our website work properly

improve performance and usability

understand how visitors use our site

You can control cookies through your browser settings. Disabling cookies may affect some site features.

7. GDPR and data protection

Digital Islands Marketing Services complies with the UK GDPR and the Data Protection Act 2018.

Depending on the service, we may act as either a data controller or a data processor.

When we act as a data controller

We act as a data controller when we collect and use personal data for our own business purposes, such as:

managing enquiries and client relationships

marketing our services

operating our website, booking and communication systems

In these cases, we decide why and how personal data is used and are responsible for protecting it.

When we act as a data processor

We act as a data processor when handling personal data on behalf of a client as part of delivering systems, automation or support services.

In these cases:

the client remains the data controller

we only process data following the client’s instructions

we do not use the data for our own purposes

we apply appropriate security measures

we assist clients with their data protection obligations where required

Lawful basis and consent

We process personal data only where there is a lawful basis, including consent, contract, legal obligation or legitimate interests.

Where consent is required, clear records of consent and opt-in are maintained.

Your data protection rights

You have the right to:

access your personal data

ask for incorrect data to be corrected

request deletion of your data

restrict or object to certain processing

withdraw consent at any time

request a copy of your data

If we are acting as a data processor, we will pass your request to the relevant data controller without delay.

Data retention and transfers

Personal data is kept only for as long as necessary.

If data is transferred outside the UK, appropriate safeguards are used in line with UK GDPR.

You also have the right to complain to the Information Commissioner’s Office (ICO).

8. Changes to this privacy policy

We may update this policy from time to time. Changes will be published on this page with an updated effective date.

Where changes significantly affect how we use personal data or messaging services, we may notify you by email, text message or website notice.

9. Contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Phone: +44 1273110507